Community Engagement & Growth • Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms • Foster meaningful conversations and encourage member participation • Respond to comments, messages, and queries in a timely and professional manner • Develop strategies to increase community size and engagement Content & Communication • Plan and execute community-focused content calendars • Create posts, newsletters, polls, discussion threads, and engagement campaigns • Collaborate with the marketing team to align messaging with brand voice • Highlight user-generated content and community success stories Events & Activations • Plan and execute online and offline community events, webinars, meetups, and campaigns • Coordinate with internal stakeholders and external partners • Ensure seamless execution and high participation rates Insights & Reporting • Track engagement metrics, sentiment, and growth KPIs • Analyze community feedback and provide actionable insights to marketing/product teams • Prepare monthly reports on community performance Brand Advocacy • Identify and nurture brand advocates and influencers • Build ambassador programs to strengthen community loyalty • Ensure consistent brand tone and experience across platforms Qualifications & Skills • Bachelor’s degree in Marketing, Communications, Business, or related field • 2–5 years of experience in community management, social media, or digital marketing • Excellent written and verbal communication skills • Strong interpersonal and relationship-building abilities • Experience managing social media platforms and community tools • Basic understanding of analytics tools and engagement metrics • Ability to multitask and work in a fast-paced environment Preferred Qualifications • Experience managing healthcare/startup/consumer brand communities (customize as needed) • Experience with CRM or community management platforms • Event planning experience Key Competencies • Empathy & Active Listening • Conflict Resolution • Creativity & Initiative • Data-driven mindset • Collaboration & Stakeholder Management What We Offer • Opportunity to shape and grow a thriving brand community • Collaborative and innovative work environment • Learning and growth opportunities • Competitive compensation