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Head of Operations- Hiring for our Portfolio Company

2070Health · 2070health.com
DelhiOn-siteDirector10–12 yrs
Apply on 2070Health’s site

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Straight from the company’s own careers site.

The job in short

Head of operations scaling a healthcare clinic network.

MarketingSupply chainProcurementClinicalCompliance

Details

Found
41 d ago · posted 2025-11-07
Location
Delhi

Full description

About 2070Health W Health has set up India’s first healthcare focused Venture Studio called  2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech , BabyMD and Everhope Oncology. Responsibilities: Network Expansion & Onboarding • Lead the onboarding and integration of new partner clinics onto the startup’s platform. • Design and oversee the clinic due-diligence, contracting, and launch processes to ensure operational readiness. • Develop playbooks for scaling from pilot to national footprint, maintaining quality and consistency. Operational Excellence • Establish and manage SOPs across the clinic network covering patient flow, program execution, and data reporting. • Monitor clinic performance metrics including throughput, conversion rates, and patient satisfaction. • Identify and resolve operational bottlenecks through data-driven problem-solving and process design. Program Development & Doctor Engagement • Collaborate with clinicians to co-design preventive health programs and pilot new interventions. • Create engagement structures to ensure doctor participation, feedback collection, and performance incentives. • Ensure clinical operations are aligned with patient-centric standards and regulatory requirements. Cross-Functional Collaboration • Work closely with Growth, Product, and Supply Chain teams to ensure seamless program execution. • Align operational design with marketing and procurement strategies to deliver consistent patient and clinic experiences. Leadership & People Management • Build and lead regional operations and clinic success teams. • Create a culture of ownership, continuous improvement, and excellence in service delivery. • Oversee training, performance evaluation, and capability building across the operations function. Requirements Requirements: • 10–12 years of experience in healthcare operations, network management, or scaling multi-location service delivery models. • Proven ability to build and manage high-performing operational teams across diverse geographies. • Experience in clinic operations, hospital administration, or healthcare services (e.g., diagnostics, outpatient care, or wellness networks) preferred. • Strong background in process design, quality control, and performance monitoring for distributed partner networks. • Demonstrated experience working with clinicians and healthcare professionals to co-develop programs and improve patient outcomes. Skill Set • Deep operational rigor with the ability to translate business goals into scalable systems and standard operating procedures. • Expertise in building data-driven dashboards and operational metrics to track clinic performance, utilization, and patient engagement. • Strong understanding of compliance, patient experience management, and healthcare delivery standards. • Ability to collaborate cross-functionally with product, marketing, and supply teams to ensure seamless clinic experience and program adoption.

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