Job Title: Inside Sales Executive – Oncology Nutrition Program (Telesales) Location: Gurgaon (Work From Office) Department: Inside Sales / Patient Engagement – Oncology Nutrition Reports To: Inside Sales Head Role Summary We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope. This is a consultative sales role, where trust, empathy, and correct information are key to conversion. Key Responsibilities Lead Handling & Conversion • Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition. • Make outbound follow-up calls to pending and cold leads to re-engage interest. • Understand patient details such as: • Cancer type & stage • Current treatment (chemo / radiation / surgery / immunotherapy) • Nutrition-related issues (weight loss, appetite, weakness, side effects) • Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes. • Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual). Patient Counselling & Education • Counsel patients and caregivers on: • Why nutrition is critical during cancer treatment • How personalized nutrition helps manage side effects and improves recovery • Position Everhope’s Oncology Nutrition Program as: • Expert-led • Evidence-based • Personalized for each cancer journey • Address patient concerns, hesitations, and objections with empathy and confidence. CRM & Follow-ups • Maintain accurate lead records in CRM. • Update call notes, patient status, and follow-up timelines. • Ensure zero lead leakage through disciplined follow-up. • Track lead stages: New, Follow-up, Interested, Booked, Not Interested. Internal Coordination • Coordinate with: • Nutrition team • Front desk / OPD team • Marketing team (feedback on lead quality) • Ensure smooth appointment booking and patient handover. Performance & Targets • Achieve daily and monthly: • Call targets • OPD booking targets • Conversion ratios • Maintain high quality conversations with a patient-first approach. Required Skills & Competencies • Excellent communication skills in English & Hindi • Strong tele-counselling and consultative sales skills • High empathy and emotional intelligence • Ability to explain medical/nutrition concepts in simple language • Strong follow-up discipline and CRM usage • Ability to handle sensitive cancer-related conversations professionally Eligibility Criteria • Education: Graduate in any discipline (Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background) • Experience: • 0–4 years in Inside Sales / Telesales / Patient Counselling • Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred • Location: Gurgaon (WFO) What We Offer • Fixed salary + attractive performance-based incentives • Structured training in: • Oncology basics • Nutrition counselling • Patient communication • Opportunity to work with senior clinical experts like Dr. Manjari Chandra • High-growth role in a fast-expanding oncology care ecosystem • Meaningful work that directly impacts patient outcomes