We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Greenvale, NY office and supports a wide range of client environments across Manhattan, Queens, Brooklyn, and Long Island. This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes. What You'll Do • Provide onsite and remote Level 1/2 support for client environments • Troubleshoot and resolve issues related to: • Workstations and laptops • Microsoft 365 and user account issues • Printers and peripheral devices • Basic server and line-of-business application issues • Network connectivity, wireless access, and firewall-related concerns • Travel to client sites to perform technical support, remediation, deployment, and installation work • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves • Support onsite project tasks such as: • Network equipment installations and replacements • Firewall and switch swaps • Wireless deployments • Endpoint deployments and refreshes • Basic server and infrastructure upgrades • Escalate complex issues appropriately to senior engineers or project resources • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts • Document work performed, technical findings, and client environment details in IT Glue • Use Halo PSA for ticket management, time entry, and work tracking • Use Ninja RMM for remote access, monitoring, and endpoint support • Maintain professionalism and strong customer service while representing the company onsite • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows You’re a Good Fit If You: • Have strong troubleshooting skills and are comfortable working independently in the field • Communicate clearly with both end users and internal technical teams • Are organized, reliable, and detail-oriented • Are comfortable balancing reactive support work with scheduled onsite tasks • Enjoy working directly with clients and providing a high level of service • Can adapt to different client environments and technologies quickly • Understand when to resolve issues independently and when to escalate Preferred Experience • 2+ years of experience in a managed services, field support, or IT support role • Experience supporting: • Microsoft 365 • Windows 10/11 • Windows Server • Basic Azure and Entra ID environments • Network infrastructure including switches, firewalls, and wireless • Familiarity with technologies such as: • SonicWall • Meraki • UniFi • Ruckus • Experience with IT documentation platforms and PSA/ticketing systems preferred • Valid driver’s license and ability to travel to client locations as needed Position Details • Job Type: Full-time • Location: Based onsite in our Midtown Manhattan office • Travel: Approximately 50% travel to client sites in Manhattan, Queens, Brooklyn, and Greenvale, NY. • Schedule: Monday through Friday with occasional after-hours work as needed. Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies · Interest in long-term technical growth · Strong documentation and communication skills Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Vision insurance