Description We are seeking a motivated Outside Service Representative to maintain existing business relationships and develop new relationships to expand our service business. In this position you be representing Freightliner and Western Star. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: • Medical, Dental, and Vision Insurance • Life (Voluntary and Employer Paid) and Disability Insurance • 401(K) with company match beginning with your first contribution. • HSA and/or FSA, as applicable • Paid Time Off, Sick Time, and Company Paid Holidays • Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES • Develop and maintain strong relationships with assigned customers through consistent communication, scheduled visits, and dependable follow-up. • Serve as the primary point of contact between assigned customers and Transwest service locations. • Regularly visit customers within the assigned territory to understand their operations, equipment, service needs, and upcoming repair opportunities. • Identify and pursue new business opportunities while expanding service, parts, sublet, and miscellaneous sales within the existing customer base. • Maintain regular contact with major accounts and follow up on customer requests within 48 hours. • Coordinate with service managers, advisors, parts departments, mobile service, and other internal teams to ensure customer needs are handled efficiently. • Assist customers with scheduling repairs, obtaining updates, resolving service concerns, and identifying the most appropriate Transwest location or service option. • Monitor open customer issues and remain involved until an acceptable resolution has been reached. • Review customer activity and performance reports to identify sales trends, lost business, inactive accounts, and growth opportunities. • Maintain accurate documentation of customer contacts, visits, opportunities, concerns, and follow-up commitments. • Promote Transwest’s full range of products and services, including shop repairs, mobile service, preventive maintenance, parts, inspections, and other available solutions. • Maintain a working knowledge of Transwest capabilities, OEM programs, vendor products, warranty processes, and fleet service solutions. • Partner with operational leaders to ensure customer commitments are realistic, clearly communicated, and successfully completed. • Support customer retention by proactively addressing concerns and ensuring customers receive consistent, professional service. • Meet established individual and regional sales, customer contact, retention, and growth goals. • Represent Transwest professionally during customer visits, meetings, industry events, and other business activities. • Travel regularly throughout the assigned territory while managing travel and customer entertainment expenses within the approved budget. • Perform additional duties and special projects as assigned. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: • Activities require a full range of motion including handling, lifting, manual dexterity, finger dexterity and eye-hand coordination. • Position requires standing, balancing, bending or stooping for prolonged periods of time. • Position requires the occasional ability to lift and carry items weighing up to 45 pounds. • Position requires corrected vision and hearing within normal range. • Must be able to regularly get in and out of vehicle's. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: • High school diploma or equivalent. • Valid Driver's License and MVR in good standing. • Ability to obtain a CDL within 90 days. • Ability to work independently and with a group. • Ability to travel. • Proven ability to develop relationships and close sales. • Excellent written and verbal communication skills. • Detail-Oriented • Ability to successfully complete a general abilities assessment and pass a post-offer background check, physical and drug screening. PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: • Truck and/or mechanical experience or knowledge is preferred. JOB DETAILS: • Type: Salary • Compensation Range: $65,000 - $80,000 + Commission • Bonus Eligibility: Yes • Reports To: Service Director • Shift: 1st • Closing Date: Open Until Filled #TW