Description Summary of Position: • The Shift Lead serves as the on-shift support leader , responsible for assisting with daily store • operations, supporting the Krew, and ensuring company standards are followed during assigned • shifts. The Shift Lead leads by example, helps maintain flow and accountability, and supports • guest experience and operational execution. Major Responsibilities (Essential Job Functions): Kreation Krew • Supervising, coaching, and training Krew members on guest service, safety and sanitation procedures, providing immediate coaching to team during each work shift • Search, select, assist in hiring process, retain, and develop high-caliber Krew members; being friendly, positive, helpful, and team-oriented by showing respect to all Krew members and guests, learning new skills to help the company, the team, and yourself • Ensure all Krew members are appropriately trained and certified for their areas within two weeks of starting • Ensure all Krew members follow meal period and rest break guidelines, and turn in break waivers when applicable • Driving a safe and sanitary culture, leading by example; recognizing positive behaviors, coaching negative behaviors, and immediately addressing any safety or sanitation concerns • Delegating areas of general responsibility to ensure complete coverage for stores and maximum efficiency • Effectively cross-train in all store functions to act as a back-up when needed • Reviewing new processes and implementations with Super KIC, reviewing core roles and best practices with Krew members; evaluating performance, writing and conducting reviews; recommending and administering corrective action with the support of Super KIC & HR • Manage downtime by delegating tasks including deep cleaning, cut labor as necessary Kreation Service • Leading by example, embodying Kreation’s service standards, greeting guests with eye contact, a smile, and offering to help find their next Kreation taste adventure • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times; acknowledge all waiting guests and offer samples • Coaching proactive service to team members to include add-ons, kleanse programs, new things to try, etc. • Ensure store banking procedures are properly followed, communicating and following up on any opportunities regarding procedural errors at the cash registers and immediately reporting any cash discrepancies • Motivate team with current bonus or incentive program in place, utilize bonus tracker Kreation Selection • Performing and training team members on FIFO rotation, product filling, and merchandising practices, pulling expired product off shelves and disposing of properly • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with Kreation’s receiving policies and procedures, reporting any discrepancies to the factory • Monitor and manage PAR levels daily, adjusting quantities based on sales trends, weather, special events, waste and finished items. Properly document waste • Ensure bottle returns are properly returned or discounted through POS and documented Kreation Style • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. • Ensure Look & Feel guidelines are being followed with respect to signage, uniform, music playlists, general store vibe & culture • Ensure that the store facade and outside seating areas are kept clean and report any issues to maintenance team immediately Kreation Excellence • Understand completely all policies, procedures, standards, specifications, guidelines and training programs. • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards. • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures and reporting any issues immediately • Prepare all required paperwork, including forms, product reports, EOD reports and schedules in an organized and timely manner. • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests. • Carry out Kreation marketing, advertising and promotional activities and campaigns based on instructions and materials provided by Kreation’s marketing team • Reporting issues in any area of operation in a timely manner and following up on a response or solution from supervisor • Reading and responding to emails in a timely manner, reporting new information, products or policies to team members and ensuring they understand and acknowledge all company memos • Ensure discounts, including employee meals, are being used and documented properly • Enter tips, approve adjust timecards daily, complete and submit payroll bi-weekly • Complete thorough Look & Feel/maintenance walkthrough and checklist weekly • Perform other tasks and duties as assigned by management. Requirements Minimum • 2 plus year experience hospitality and customer service, food and beverage • A Degree in Hospitality preferred • Problem analysis and problem resolution • Current working knowledge of industry standards and practices • Submit daily End of Day Report • Reading location’s EOD reports • Able to perform basic math • Able to work POS • Excellent phone communication and interpersonal skills • Strong planning and Organizational Skills with the ability to manage multiple tasks • Able to lead and train Kreation Staff • Flexible and a team player Physical Requirements in Accordance with ADA: • Carrying/Lifting: Maximum of 25 lbs. • Standing: Maximum Standing up to8 hours • Sitting: Up to 3 hours per day • Walking: Up to 5 hours • Repetitive Motion: Keyboard entry, telephone use • Visual Acuity: View read computer screen with or without corrective devices • Environment exposure: Kitchen/Kafe Environment/Retail • Other: Ability to hear and speak for telephone use is required.