Description Title: Customer Service Representative - Sales Department(s): Office Reports to: Sales Manager Job Summary: The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues. Essential job functions: • Handle customer inquiries by email, phone. • Data Entry • Quoting, placing and scheduling orders provided by large customer base • Provide information about the products and services • Resolve customer issues and concerns • Develop and maintain a knowledge base of the evolving products and services • Manage files, update paperwork, distribute communications in a timely manner. • Maintaining and growing customer relationships. Requirements Qualifications: • Minimum Previous experience in customer service, sales, or other related fields preferred • Ability to build rapport with clients • Ability to prioritize and multitask in a fast paced office environment • Positive and professional demeanor • Excellent written and verbal communication skills