Description • Resolve workstation and server related issues. • Complete troubleshooting, installation, configuration, and management requests. • Ensure desktop programs comply with policies and security regulations. • Catalog, maintain and track software distribution library. • Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software. • Assist in the planning and execution of unit and system testing, application installation, and imaging remotely. • Access, install and monitor software packages on IT systems and related hardware. • Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool. • Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware. • Desktop Reimaging Services Requirements Minimum Requirements: • Must possess an active DOD Secret Security Clearance. • Minimum of five (5) years Desktop support experience. • Windows 10 Training • IAT Level II certification. Specialized Experience: • Five years of Desktop Support and IT related troubleshooting, installation, and configuration experience.