Description HOST JOB SUMMARY We pride ourselves a welcoming and friendly dining experience for all of our guests and want your help to achieve Our Mission, Every Guest Leaves Happy. As a host on our team, you will utilize your strong interpersonal skills to assist the servers in creating a positive impression of the restaurant’s hospitality, excellent service, and high standards. You will greet guests upon arrival, thank them upon leaving, have professional & hospitable communication, and set the tone for a great experience. Hosts monitor the flow of the restaurant through managing seating, reservations, and wait lists. The fast-paced and high-energy environment will challenge you as you play an important role in the overall success of the restaurant and guest experience. Compensation & Benefits: • $20 per hour plus tips • Paid Sick Leave • Flexible schedule • Discounts on meals • Career advancement opportunities Key Responsibilities: • Contribute to Our Mission, Every Guest Leaves Happy, through teamwork, hospitality, proactive communication, and helping outside your role as needed. • Greet incoming and departing guests warmly with a smile, eye contact, and genuine hospitality. • Answer incoming calls to the restaurant and provide appropriate service. • Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests as appropriate. • Tend to special guest needs and requests with hospitality and a sense of urgency. • Observant to guests' needs throughout dining experience and communicate needs proactively to ensure they receive high quality service. • Protects establishment and patrons by adhering to sanitation and safety policies. • Maintain composure in a fast-paced environment. • Respond urgently and appropriately to guests’ and coworkers’ needs. • Exhibit a professional appearance and mannerisms. • Ensure guests are enjoying their experience and take action to correct any problems. • Protect establishment and guests by adhering to sanitation, safety, and alcohol control policies. • Concludes the guest experience by acknowledging choice of establishment and inviting patrons to return. • Complete assigned sidework at the beginning, during, and at end of shift. Requirements Requirements: • Minimum 1 year experience hosting in a full-service restaurant (OpenTable experience a plus!) • A desire to help out where needed and work as part of a team. • Passion for providing extraordinary service. • Must be upbeat, outgoing, and positive. • Must be able to assist guests and possess great guest relations skills. • Ability to work positively in a fast-paced environment. • Ability to stand/walk and stay focused and alert for extended periods of time. • Excellent communication skills (via phone and in-person). • Strong organizational skills with the ability to monitor the entire dining and bar area. • Flexibility to work a variety of shifts. • Must be able to reach, bend, stoop, and wipe for extended periods of time. • Must be able to carry trays or supplies (up to 25 lbs.)