Description Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact. Supervisory Responsibilities: • None. Duties/Responsibilities: • Customer-Focused Excellence • Be the trusted point of contact for customer requests from product selection and quotes to order management and support • Build lasting relationships with customers by providing top tier service every interaction • Resolve customer concerns with efficiency and care, turning challenges into opportunities • Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment • Operations & Coordination • Master our P21 ERP system to manage customer data, inventory levels, and order status with precision • Coordinate workflow across multiple inside sales departments to keep operations flowing • Making custom hoses for customers on-the-spot • Handle shipping, receiving, and retail counter operations with professionalism • Manage equipment maintenance schedules and keep the branch running efficiently Tools of the Trade • Use Microsoft Office Suite to prepare reports and logs • Navigate our corporate ERP system confidently • Follow company procedures and ISO standards Requirements Skills/Abilities: • Thorough understanding of or the ability to quickly learn production operations and machinery. • Excellent verbal and written communication skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Proficient with Microsoft Office Suite or related software to complete reports and logs. • Proven ability to work effectively in a team environment with associates. Education and Experience: • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Physical Requirements: • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. • The employee is frequently required to stand; walk and sit. • The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. • The employee must frequently lift and/or move up to 75 pounds. • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Our Benefits! • #1 CULTURE!!! • Fun, Family-Oriented Work Environment! • Medical, Dental, and Vision benefits that begin on your 1st day of work! • Employee Stock Ownership Plan (ESOP) • Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance • 11 Paid Holidays per year • Vacation & Personal Time • Employer HSA Contribution • Company Paid Bereavement Time • Company Paid Maternity and Paternity Leave • Gym Reimbursement Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"! AHP is an Equal Opportunity Employer Pay Rate: $22.50 - $24.50