Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. Job Responsibilities • Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance. • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member. • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system. • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers. Great Reasons to Work at Vortex • Hourly salary based on experience • Career Advancement opportunities • Positive Work Environment • Recognitions and Rewards • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO Work Environment • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday. • Position requires you to be available to work in the office at the service center, not remotely • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. • Must have the ability to walk short distances and sit for prolonged periods of time. • Noise level is moderate in an office environment. • Must be able to lift up to 15 lbs. Requirements • High school diploma or equivalent; AA/BA preferred. • One (1) – three (3) years of customer service experience, or administrative background preferred. • Excellent communication and interpersonal skills. • Strong problem-solving and decision-making abilities. • Attention to detail and accuracy in data entry. • Ability to work in a fast-paced environment and able to prioritize tasks. • Patience, empathy, and a customer-centric mindset. • Ability to work effectively in a team and handle high-stress situations with professionalism. • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.