Vortexa is the decision intelligence layer for the physical energy market, built from the bottom-up — cargo by cargo, vessel by vessel — so every number traces back to source. By connecting freight, inventories and flows, and backed by energy specialists, Vortexa tracks over $3.4 trillion in waterborne energy trades a year, giving traders, analysts, charterers and shipping professionals the clarity to act with confidence. Headquartered in London, with offices in Geneva, Dubai, Singapore, Houston and New York. The Role: Vortexa is seeking a proactive and driven Account Manager to join our growing commercial team in Houston. This is a foundational role in our Account Management function, working closely with global colleagues to shape how we engage and grow client relationships. In this role, you will own expansion for a portfolio of clients to include both GRR and NRR, acting as the primary commercial contact. You’ll collaborate closely with Sales, Customer Success Managers and Solution Architects to deliver the best-in-class experience and drive long-term account growth. This is a hands-on role where you’ll engage directly with clients, build trusted relationships, identify and close new opportunities to maximise value. You must be a self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment. You will be responsible for: • Driving retention and growth within your book of business, meeting and exceeding expansion targets as well as renewals. • Leading commercial discussions, including negotiations and upsell opportunities. • Partnering with Sales, Product, Customer Success, Marketing, and Revenue Operations to develop account plans, map stakeholders, and identify growth opportunities. • Understanding client goals and challenges, translating them into opportunities to deliver seamless client experiences. • Building strong, collaborative relationships with decision-makers and influencers at client organisations. • Using CRM and Customer Success tools to maintain accurate account data, forecast new opportunities and renewals including leveraging insights to mitigate risk and uncover expansion potential. • Working with Revenue Operations and Finance to ensure accurate forecasting, and smooth contract execution. Requirements • Proven track record in retaining and growing client accounts in a commercial environment. • 3+ years of experience within a commercial role within the energy commodities and/or maritime industry (SaaS/DaaS/Commodity Data Analytics Sales a plus) in a solution sales environment. • Strong relationship building and relationship management skills. • Excellent communication skills – verbal and written in English. • Willingness to travel to foster strong client relationships and market presence. • Experience using CRM systems. It would be great if you also: • Have experience handling commercial contracts and renewals. • Are passionate about the energy and maritime industry and our customers. • Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers. • Strong organizational skills, business acumen, and problem-solving ability. • Collaborative team player who values openness and shared success. Benefits • Stock-options in a fast-growing, high-potential business • A vibrant and diverse workplace • An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and “getting things done.” • The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts • 401k with up to 2% contributions matched by Vortexa • Private Health Insurance offered via Blue Cross Shield • Dental and Vision cover offered via Guardian • Global Volunteering Policy to help you ‘do good’ and feel better