Description he Floor Support role is critical to providing an exceptional guest experience at Brickstone Brewhouse. This hybrid position combines the responsibilities of a Busser, Food Runner, and General Floor Support, focusing on maintaining a clean and organized dining environment, delivering food promptly and accurately, and ensuring guests feel welcomed and cared for throughout their visit. Essential Duties & Responsibilities • Table Maintenance & Resetting • Clear and reset tables promptly, ensuring they are clean, inviting, and ready for the next guests. • Monitor and maintain the cleanliness of dining areas, including floors, chairs, and surrounding spaces. • Replace table settings and brush chairs to maintain the restaurant’s polished appearance. • Food Delivery • Expedite food from the kitchen to tables efficiently and accurately, ensuring each guest receives the correct order. • Explain dishes and address guest inquiries upon food delivery to enhance the dining experience. • Communicate with kitchen staff to ensure timely and accurate food preparation. • Guest Support • Refill water glasses, remove used dishes, and anticipate guest needs throughout their visit. • Assist servers in addressing additional guest requests to ensure a seamless dining experience. • Cleanliness & Organization • Keep bussing, food running, and service stations stocked, clean, and organized. • Ensure the cleanliness of shared spaces, including guest restrooms and entryways, during service. • Team Collaboration • Work closely with servers, hosts, and kitchen staff to maintain smooth service flow and a cohesive dining experience. • Communicate guest feedback or concerns to management promptly for real-time solutions. Requirements Minimum Requirements • Basic education or equivalent experience in a customer service role. • Ability to thrive in a high-volume, fast-paced environment while maintaining professionalism. Physical Demands • Frequently stand, walk, and lift up to 50 pounds. • Regularly perform tasks requiring bending, stooping, or reaching. • Ability to work in a high-heat, high-pressure environment. Preferred Qualifications • Previous experience as a Busser, Food Runner, or in a similar hospitality role. • Familiarity with food safety and sanitation standards. • ServSafe Certification or equivalent training is a plus. Key Attributes • Strong multitasking skills and attention to detail. • Positive, team-oriented attitude with excellent communication skills. • Commitment to maintaining a clean, organized, and guest-focused environment. • Proactive and collaborative approach to problem-solving and team support.