Description About the Role We’re looking for a hands-on IT Support Specialist to help keep our growing car wash business running smoothly. This role blends corporate help desk support with in-the-field troubleshooting when our sites need extra support. In our environment, uptime is everything. When a tunnel goes down or team members are locked out of their accounts, operations stall and revenue is impacted. Your mission is simple: move fast, troubleshoot effectively, and get our teams back online with minimal downtime. If you enjoy solving problems, working in a fast-paced environment, and seeing the direct impact of your work on daily operations, you’ll thrive here. What You’ll Do Help Desk Support (HQ & Sites) • Serve as the first point of contact for IT issues across corporate and field teams. • Receive, troubleshoot, resolve, and thoroughly document support tickets. • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows 11, desktop issues, software installations, browser problems, and printer troubleshooting. • Maintain strong ticket documentation and help build and improve runbooks to streamline recurring issue resolution. Field Support When remote troubleshooting isn’t enough, you’ll head on-site. • Travel to locations to resolve issues such as tunnel outages, iPad problems, WiFi failures, and other operational disruptions. • Diagnose power issues, network outages, and software application problems. • Troubleshoot and support POS systems, kiosks, receipt printers, tablets, barcode scanners, cameras, and NVR systems. • Swap cables, replace peripherals, deploy new equipment, and perform basic connectivity checks. • Open and manage tickets with vendors and ISPs, provide detailed documentation, and drive issues through full resolution. • Maintain spare equipment and ready-to-go kits (cables, adapters, peripherals) so you can respond quickly when something breaks. Networking (Foundational Level) You don’t need to be a network engineer, but you should be comfortable with the basics: • Running ping tests and interpreting results • Reviewing ipconfig output • Troubleshooting DHCP, DNS, and WiFi issues • Triage and escalate more complex networking problems when needed Not part of this role: Component-level hardware repair or server administration — those are handled by other members of the IT team. Requirements What We’re Looking For • 1–3 years of help desk, desktop support, or field IT experience (multi-site experience is a plus). • Strong knowledge of Microsoft 365 and Windows 11 troubleshooting. • Solid understanding of basic networking concepts (IP, DHCP, DNS, WiFi). • Clear and calm communication skills — especially when working with frustrated users. • Strong organizational skills and the ability to prioritize multiple active issues. • Valid driver’s license and ability to travel to site locations. Nice to Have • Experience supporting POS systems or working in retail/multi-site environments. • Familiarity with Microsoft Entra ID, Intune, or MDM tools. • Experience working with ISPs and vendors, with strong documentation habits. • ITIL background or structured ticketing discipline. Physical Requirements • Ability to remain in a stationary seated or standing position for various increments of time • Able to move about to access a variety of tools and office equipment • Able to consistently operate a computer or other electronic device • Able to ascend or descend a ladder, crouch or crawl • Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate • Must be able to communicate clearly through both verbal and written form