Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere. If you have experience in the following areas, you should Apply Today! • Insurance verification • Prior Authorization • Billing experience - Medicare, Medicaid, or Managed Care • Medical Office • Healthcare background • CPAP and Oxygen experience Customer Service Representative Duties: • Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling. • Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies. • Work closely with doctors, nurses, and other referral sources to ensure excellent patient care. • Complete intake, insurance verification and determine charges and coverage for service/product requested. • Collect co-pays and input payment data. • Collect compliant medical documentation for insurance invoices. • Maintain work operations by following company policies and procedures. Requirements Position Qualifications: • High School diploma or equivalent (Required) • Excellent phone and customer service skills (Required) • Strong Communication skills (Required) • Two years of HME/DME experience and knowledge of medical terminology. (Preferred) • Previous data entry experience (Preferred) Benefits • Health Insurance • Employee Recognition Program • Family Friendly Atmosphere