Description About the Role: Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations. Core Responsibilities • Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values. • Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift. • Understands his/her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals. • Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests. • Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions. • Participates in preorder taking, entering orders into POSI, and packing of equipment and food. • Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state. • Attends all scheduled team meetings and brings suggestions for improvement. • Performs other related duties as assigned by the General Manager or other members of the management team. Leadership & Culture • Is Happy To Serve and leads through humble service. • Champions the Culture and Values of the Company. • Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values. Requirements About You • Experience in a Fast Casual Restaurant preferred, but not required. • Passionate, fun, positive and results-oriented. • Organized and detail-oriented. • Exceptional communication skills. Must be able to read and speak English. • At least 16 years of age. • Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting. • Able to work in a standing position for long periods of time (up to 8 hours on occasion.) • Able to work in a fast-paced environment. • Able to hear with 100% accuracy with correction. • Able to see 20/20 with correction. • Have or obtain California Food Handler and Responsible Beverage Service certification before commencing work. Certification must be maintained throughout employment. Uniform Requirements • Clean non-slip shoes • Socks must be worn • Clean black non-denim pants • Clean company-supplied shirt, name tag, and apron • Daily bathing and use of deodorant Our Values • We lead through service. • We care for each other and value our relationships. • We care for our guests and community. • We treat everyone with equal dignity and respect. • We are committed to excellence and have integrity in all that we do. • We have FUN while we work. • We are a team driven by loyalty and mutual support. • We are committed to the ongoing development of each other. • We empower through praise and accountability. • We are Happy To Serve.