Description Department: Silver Mountain Lodge Job Title: Lodge Front Desk Agent Workdays/Hours: 2pm-10pm, and 4pm - midnight Classification: Hourly, non-exempt Job Description: Responsible for checking guests into their condo and other guest services Essential Duties and Responsibilities: • Checking guests in • Answer internal/External calls from guests needing supplies or wanting to make a reservation. • Closing down hot tubs at night. • Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed. • Resolve problems arising from guest complaints, reservation and room assignment activities. • Provide feedback to the other shifts and supervisor/manager. • Such other appropriate duties as may be required. Requirements Pre-Employment Requirements: Reference check, criminal background check. Education and/or Experience: Technical Skills: • Knowledge of Word and Excel preferred. • Familiarity with multi-line phone system, copier, fax, and scanner. • Knowledge of Springer Miller software preferable, but not required. Performance Skills: • People pleasing attitude. • Team player. • Good communication skills. • Ability to solve problems and handle guest complaints. • Ability to work independently and with little supervision.