Description Position Summary: The Medical Assistant II (MA II) performs all MA I duties and provides advanced clinical support, mentoring, workflow coordination, quality improvement, and regulatory support. Duties and Responsibilities: • Core Duties and Responsibilities The MA II maintains competency in all MA I responsibilities, including: • Prepare exam rooms and support efficient patient flow. • Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits. • Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable. • Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed. • Maintain accurate medical records, supplies, equipment, and required clinical logs. • Maintain clean, organized clinical areas and support clinic operations as needed. 2. Additional MA II Roles and Expectations The following responsibilities distinguish the MA II level from the MA I role: • Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation. • Support advanced clinical workflows, including difficult blood draws and specimen collection. • Assist with clinic operations, patient flow, supply inventory, and equipment coordination. • Support clinical workflow and standard operating procedure improvements. • Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs. • Maintain required quality-control, temperature, and regulatory logs. • Serve as shift lead and assist with interviews and onboarding as assigned. • Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision. • Demonstrate professionalism, accountability, teamwork, and excellent customer service. 3. MA II Delivery Pathway/Performance Expectations • Works independently with minimal direction. • Anticipates provider and clinical team needs. • Demonstrates strong clinical, documentation, and communication skills. • Manages time and priorities effectively. • Identifies barriers, proposes solutions, and seeks guidance when needed. • Promotes teamwork, professionalism, and excellent patient service. Requirements Competencies: • Minimum 2 years of Medical Assistant experience required. • Pediatric medical assisting and phlebotomy experience and comfort level strongly preferred • High school diploma or GED required. • Current BLS certification required. • Medical Assistant registration or certification preferred. • California Certified Phlebotomy Technician I (CPT I) preferred, not required. • Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry. • Familiarity with Electronic Health Records, Microsoft Office, and Google Docs. • Ability to communicate effectively in English and prioritize competing tasks. • Experience working with diverse and underserved populations. • Community clinic or nonprofit experience and bilingual Spanish preferred.