Description Job Title: Donor Intelligence & CRM Coordinator Department: Resource Development Reports To: Director of Resource Development Position Summary The Donor Intelligence & CRM Coordinator supports the organization’s resource development efforts by maintaining accurate donor and prospect information, coordinating day-to-day CRM activities, conducting assigned donor and community research, and preparing reports for development leadership. This position does not engage in direct fundraising or independently establish fundraising, donor-engagement, or organizational strategy. The coordinator organizes and analyzes information to support decisions made by development and executive leadership. Requirements Key Responsibilities CRM Management & Data Integrity • Coordinate the day-to-day maintenance and use of the organization’s CRM system including record maintenance, data-quality processes, routine reporting, and standard configuration under the direction of development leadership. • Apply established data-entry standards and procedures to maintain accurate, consistent, and complete donor and prospective donor records. • Conduct routine database reviews to identify duplicate, incomplete, or outdated records. • Prepare standard dashboards and reports to support development activities. • Assist development leadership Donor & Prospect Research • Conduct donor and prospect research requested by development leadership using available internal and public sources. • Compile giving histories, affiliations, philanthropic interests, and other relevant background information. • Prepare concise donor and prospect profiles for development and executive leadership. • Identify potential donors or partnership opportunities and refer them to development leadership for review. • Update CRM records with relevant research findings in accordance with established procedures. Community & Business Intelligence • Monitor designated public information sources for community and business developments relevant to fundraising and partnership opportunities. • Summarize and present relevant developments to department leadership through periodic reports or briefings. • Maintain an organized tracking log of emerging donor and partnership opportunities and present potentially relevant opportunities to management for review and prioritization. • Conduct additional community or business research as requested by development leadership. Reporting & Strategic Insights • Prepare recurring and ad hoc reports for use by departmental and executive leadership in campaign planning, donor engagement, and board communications. • Summarize donor, prospect, and community information in a clear and usable format. • Identify observable trends, gaps, or data-quality concerns and bring them to the attention of development leadership. • Assist with the preparation of data and background information used in campaign planning, donor engagement, and board materials. Cross-Functional Collaboration • Partner with marketing, finance, and program Community Impact teams to ensure alignment of data and messaging • Assist with event preparation by producing attendance lists, donor information, and related reports. • Complete additional research, reporting, and CRM-support assignments within the position’s established scope. Qualifications Education & Experience • Bachelor’s degree in nonprofit management, business, communications, data analytics, or related field preferred; equivalent education and relevant experience will be considered. • 2 to 4 years of experience involving CRM or database maintenance, donor or prospect research, development operations, or data analysis. Skills & Competencies • Strong proficiency in CRM systems (e.g., Salesforce, Raiser's Edge, or similar) • Excellent research and analytical skills • Approaches research with curiosity, initiative, and attention to detail. • Strong attention to detail, solid professional judgment, and a commitment to confidentiality, and follow-through. • Ability to research, organize, summarize, and present information accurately. • Strong organizational and time management skills • Discretion in handling confidential donor information • Proficiency in Microsoft Excel and data visualization tools is a plus Key Attributes • Demonstrates curiosity and initiative when conducting research. • Proactively seeks relevant information to support organizational goals. • Connects relevant data and findings to established organizational priorities and understands the relationship between accurate data and organizational • Collaborative and service-oriented mindset • Ability to work independently and manage multiple assignments within established priorities and deadlines. Salary $$23.08–$26.67/hour