Description POSITION OVERVIEW: The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Evaluate customer requests for sales opportunities • Manage customer orders and quotation files with 100% accuracy • Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues • Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues • Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback • Provide feedback reports to the Main Office and Supervisor regarding customer contacts • Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity • Follow-up on customer quotations • Operate in accordance with company policy and procedures Requirements QUALIFICATIONS/POSITION REQUIREMENTS: • Candidate will need to be able to work nightshift 6:00pm-3:00am • Exceptional customer service skills and great personality • Excellent written and verbal communication skills • Ability to prioritize work and apply independent judgement • Basic email and PC functions • Advanced proficiency in Microsoft Office (Excel) • Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services • Ability to learn and retain product specific information and utilize to position the features and benefits to customer • Self-motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record • Oil + Gas industry experience a plus • 3+ years’ experience in Customer Service or related field