Shift: Monday - Friday 4PM - 12:30AM Responsible for providing support and supervision over multiple locations while partnering with service providers to deliver exemplary customer service to our clients. ESSENTIAL FUNCTIONS Daily job responsibilities/functions to include, but not limited to: • Visits/Inspects all building on a rotating basis to ensure cleaning is up to City Wide standards • Communicates policies and procedures to in-house employees and Independent Contractors (IC) • Conducts proper safety training to in-house employees and ICs • Trains on proper cleaning techniques to in-house employees • Partners with ICs to train on City Wide cleaning techniques • Act as a liaison between Independent Contractor and FSM • Adheres to the Client Complaint Policy (physically verify, when possible) • Reports to FSM details of nightly inspections • Verifies all building checklists are being followed • Sends nightly report to FSM and operations team recapping areas of opportunity, employee issues, etc. • Maintains location of key box • Supports New Starts • Partners with Independent Contractor crews and conducts random building inspections • Communicates any building maintenance issues to the FSM • Identifies NBJS (non-basic janitorial services) opportunities and reports them to FSM • Reminds current with online training • Travel required • Uses timekeeping system to record hours • Reports any work-related injuries Requirements Education • High School Diploma or equivalent Qualifications • Minimum 6 months or prior management experience • Minimum 2-3 years of related experience • Preferred computer proficiencies: Microsoft Office (Word, Excel, and Outlook) and Email and Internet Knowledge, Skills, and Abilities • Professionalism • Having a sense of urgency • Task completion on assigned projects or job functions • Effective communication