Description Role and Responsibilities • Assists in managing the hiring and training of restaurant staff. • Works with Manager in managing callouts to ensure proper coverage. • Ensures customer satisfaction with all aspects of the restaurant and dining experience. • Handles customer complaints, resolving issues in a diplomatic and courteous manner. • Works with Manager to develop, train, and ensure a great place to work. • Works with Manager to conduct performance evaluations that are timely and constructive. • Works with Manager to handle discipline and termination of employees in accordance with restaurant policy. • Review and manage communications in our Burgermaster Corporate communication tool. • Periodically assists with end of day financial reconciliation. • Oversee and conduct daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards. • Periodically evaluate and submit requests to the maintenance team for restaurant equipment repairs and maintenance • Performs other duties as assigned. Required Knowledge, Skills, and Abilities • Strong supervisory and leadership skills. • Excellent interpersonal skills with a focus on customer service. • Excellent time management skills. • Excellent organizational skills and attention to detail. • Familiarity with food handling, safety, and other restaurant guidelines. • Proficient with Microsoft Office Suite or related software. • Strong oral and written communication, Spanish language a plus. Education and Experience • High school diploma or equivalent preferred. • Previous restaurant experience required; management or supervisory experience preferred. • Successful completion of corporate training program required. • Food handler’s permit required within 7 days of hire. • ServeSafe certifications required within 1 year of hire to role Work Environment • Ability to traverse all parts of the restaurant quickly. • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift 50 pounds at times. • Time divided between desk work, working in restaurant, and meetings. • Must be comfortable working long hours, including nights and weekends. Benefits - Based on eligibility • Medical • Dental • Vision • Life • Vacation • Sick Pay • Paid meal while on shift • 401(k) • 401(k) employer match $30-$35 per hour