Description The Patient Services Specialist provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks, including patient customer service, scheduling, data entry, and social media. Requirements Required Skills and Experience: • High School Diploma/ GED equivalent • Ability to establish and maintain effective working relationships with patients, other employees, and the public. • 2+ years of admin support in a medical environment is preferred • Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, preferred • Must have excellent customer service skills • Able to work in a fast-paced and demanding work environment • Must demonstrate a strong work ethic and maintain professionalism at all times • Must have a team mentality, flexibility, and willingness to learn • The ability to communicate effectively, multitask, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction. • The ability to uphold HIPAA compliance. • Must exercise good judgment and discretion • Technologically savvy and familiar with Microsoft Office products, including Google Workspace- Word, Excel • Good communication and networking skills are a must. • Must be bilingual in English and Spanish. Primary Responsibilities • Manage the check-in/check-out experience with minimal supervision, ensuring families move smoothly through the visit process. • Independently handle daily front-desk operations such as phones, email traffic, and appointment flow using standardized scripts and workflow charts. • Execute routine scheduling of appointments, reschedules, and cancellations within predefined protocols and clinic rules. • Maintain EMR accuracy by entering and updating demographics, insurance details, and visit documentation consistently. • Communicate with families through calls and EMR messaging promptly and in alignment with clinic communication standards. • Take ownership of maintaining the waiting area, supply needs, and check-in materials in an efficient and proactive way. • Proactively identify schedule conflicts, missing information, authorization, or incomplete documentation, and correct and resolve appropriately. • Carry out routine administrative tasks, routing forms, preparing basic documentation, office maintenance, and supporting therapists as assigned. • Manage daily payment collection, in line with clinic policy. Benefits: • Paid Time Off. • Paid Federal Holidays. • Up to 5 days off during the end-of-year shutdown. • Health, vision, and dental insurance for full-time employees. • Health Savings Account and Flexible Spending Account. • Voluntary Life Insurance, Long Term Disability, and Short Term Disability. • 401K to full-time Employees. • Yearly performance BONUS. • Fun, multi-disciplinary setting with supervision and mentorship programs. • Positive company Culture. • Part of a work family that values its employees. • Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growth. • Training in areas of interest. • Comprehensive new hire training