Description Essential Duties: Data Management: • Accountable for daily operations of data management systems, with specific responsibility for membership information oversight • Serve as a primary data resource for branch operations staff • Act as internal data auditor to ensure accuracy and compliance with operational processes for all applicable data systems Grant Support: • Provide support for the completion of branch grant objectives related to reporting or data-specific activities • Coordinate with branch leadership to ensure all grant reporting is completed on time and accurately Administrative Duties: • Completes a broad variety of administrative tasks including answering the phone; managing calendar appointments; completing reports; filing, copying, scanning, composing, and preparing correspondence; compiling documents for meetings and training; data entry, running reports, making purchases, and all other related administrative duties as assigned • Complete all administrative duties with accuracy and by deadline • Communicate with branch leadership to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately Operations Support: • Provide support to all branch operation functions as needed • Work in conjunction with other internal departments to identify, communicate, and resolve operational issues Customer Service: • Act as the primary initial point of branch contact for all persons entering or calling the facility during program hours • Build strong, positive relationships with youth, parents/families, and community stakeholders through high-quality customer service practices Administrative Compliance: • Complete all required reports and administrative duties on time • Collect and manage required data and internal and external reporting. Ensure accuracy of data and reporting. • Comply with all administrative policies and procedures, processes, and controls • Accountable for accurate and timely paperwork, reports, and data entry • Accountable for utilizing all BGCGTC communication tools regularly and effectively Facility & Safety: • Provide primary safety oversight for the daily check-in / out process of youth and visitors • Manage the vestibule area of the branch facility (where applicable) to ensure all activities align with the organization’s standard safety procedures for this area • Accountable for adherence to all organizational health and safety policies and implementation of all safety practices and procedures at assigned work location(s) • Take all necessary and reasonable precautions to protect members, staff, equipment, materials, and facilities. Abide by facility maintenance protocols and procedures to ensure compliance • Accountable for reporting incidents and completing documentation within the required timeline Relationships: • Be a positive role model • Maintain emotional control and make good decisions under pressure • Represent the Boys & Girls Club in a positive manner Attendance: • Regular attendance is required; arrive on time, work required hours/shift, and leave at the scheduled time Requirements Education and Work Experience Requirements: • High School diploma or equivalent; some college preferred • Two years of responsible administrative experience with demonstrated ability to perform duties Minimum Qualifications Requirements: • Ability to work regular business hours • Ability to accurately handle multiple tasks simultaneously with accuracy • Ability to build rapport and relationships • Ability to work well with all levels of internal management and staff • Ability to work well with external stakeholders • Ability to maintain confidentiality at all times • Ability to think critically and logically • Effective oral and written communication skills • Efficient typing skills and administrative skills • Ability to be detail-oriented and efficient • Excellent customer service skills • Excellent problem-solving skills and possess good judgment • Excellent phone and email etiquette • Advanced organizational and planning skills • Knowledge of database systems and ability to perform data entry • Experience with Google Suite and Microsoft Office • Must be able to pass agency background screens and drug screens at any time • Must have reliable transportation, liability insurance, satisfactory driving record, and a valid driver’s license for operation of a motor vehicle relevant to carrying out duties Preferred Qualifications: • Bilingual • Advanced technical understanding and experience with computer technology and software programs, particularly Google. • Advanced ability to create spreadsheets using formulas • Customer service experience • Work experience with or program knowledge of the Boys & Girls Club Movement (national and/or local Club) is an advantage