Description PURPOSE/SUMMARY The Spa at Holbrook Massage Therapist performs various massage techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of massages like Swedish and deep tissue, assessing client needs, adhering to spa protocols and sanitation standards, recommending spa products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience. They also manage administrative tasks such as updating client profiles and maintaining inventory. Represents the know-how, attention to detail and elegance of The Spa at Holbrook. Provides a five-star, luxury wellness experience aligned with Holbrook’s philosophy of Luxury, Hospitality, and Wonder. DUTIES AND RESPONSIBLITIES • Luxury Experience and Environment • Ensure lighting, music, scent, and temperature are curated for sensory harmony. • Deliver each service with warmth, grace, and seamless flow. • Conclude each service or treatment with a personalized recommendation for recovery or next appointment. • Client Consultation • Conduct thorough client consultations to understand individual health histories, preferences, and any specific concerns or conditions. • Tailor spa treatments, especially massages, based on the client’s needs and preferences. • Massage and Body Treatments • Perform a variety of massage techniques, such as Swedish, deep tissue, hot stone, or aromatherapy massages. • Administer specialized body treatments, including scrubs, wraps, and hydrotherapy. • Technical Proficiency • Demonstrate technical proficiency in various massage modalities, staying updated on industry trends and innovations. • Utilize knowledge of anatomy and physiology to address specific client concerns. • Health, Safety, and Sanitation • Adheres to OSHA, ADA, and Georgia Board of Massage Therapy standards. • Maintains sanitation and cleanliness protocols that ensure visible safety and client confidence. • Immediately reports any adverse reaction, injury, or incident per Holbrook Safety Policy. • Maintains confidentiality of client information in accordance with HIPAA. • Maintaining Treatment Rooms • Ensure treatment rooms are clean, well-stocked, and prepared for each client. • Create a tranquil and comfortable environment conducive to relaxation. • Product Knowledge • Stay informed about spa products, including oils, lotions, and aromatherapy options. • Educate clients on the benefits of different products and recommend home care routines. • Client Education • Provide clients with information on post-treatment care, including hydration, stretching, and self-care practices. • Offer advice on lifestyle changes that may enhance the benefits of spa treatments. • Make recommendations of Club and Spa Memberships • Health and Safety Compliance • Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment. • Maintain a hygienic and safe environment for both clients and staff. • Client Education and Recommending Add-ons and Upgrades • Make recommendations of additional spa services or retail products based on the client’s needs and preferences. • Contribute to the achievement of sales targets through effective communication and product knowledge. • Continuing Education • Pursue continuing education opportunities to enhance skills and stay informed about new massage techniques and therapies. • Participates in professional and sensory-awareness training aligned with Holbrook’s Five-Star Service Standards. • Attend workshops, training sessions, and industry conferences. • Client Relationship Management • Build and maintain positive relationships with clients, fostering a sense of trust and comfort. • Solicit and respond to client feedback to ensure continuous improvement. • Maintain a client retention rate of 50% - 75%. • Maintain Rebooking Rate of 75% - 85%. • Team Collaboration • Collaborate with other spa team members, including estheticians, salon professionals, nail technicians, wellness consultants, and concierge staff, to provide a cohesive and integrated spa experience. • Attendance and arrivals are timely to ensure client and treatment area preparation are on point. • If needing time off of your schedule, you must acquire another team member to cover your schedule. • Cultural Sensitivity • Demonstrate cultural sensitivity and adapt massage techniques to meet the diverse needs of our clients. • Performs other related duties or assignments as required to support client experience, operational needs, or the success of The Spa at Holbrook. Requirements SKILLS AND COMPETENCIES • Active State of Georgia Massage Therapy License, dual licensing preferred. • Three (3) years’ experience working as a massage therapist in a luxury establishment or with a luxury brand. • Excellent knowledge of luxury service standards • Mastery of massage techniques • Team player • Attention to detail • Confident communicator • Empathy • Elite customer service provider PHYSICAL DEMANDS OR REQUIREMENTS • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. • Have frequent need to perform standing and walking activities related to inspecting environment. • Constant need to perform the following physical activities: grasping, turning, finger dexterity. • Frequently needs to stand for long periods of time. • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. • Hearing requirements: constant need communicate with colleagues, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.