Description Job Title: Phone Scheduler/Triage Nurse Job Classification: Clinical Staff Primary Function: Reports to: Clinic Supervisor/Administrator Supervises: None Typical Duties: • The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services. • Provides nursing triage services and health advice under the direction of a physician to patients over the phone. • Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols. • Responsible for scheduling appointments, follow up appointments, annual exams, etc. • Calls patients that are discharged from the ED and/or hospital and schedules the required appointments. • Processes refill requests received from patients or pharmacies via phone or electronic format. • Provide professional assistance to physicians and staff working as a team to provide quality healthcare to patients. • Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse. • Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services. • Conveys the clinic purpose to patients, physicians, and staff. • Conforms to clinic dress code. • Attends and participates in all in-service, department, and clinic meetings. • Supports management decisions and makes recommendations for improvements. • Meets attendance standards. • Performs other duties as assigned by administration. Requirements Prerequisites: • Must hold a valid nursing or medical assistant license. • Must be familiar with basic medical office procedures. • Must have a working knowledge of OSHA and HIPAA regulations. Physical Requirements: • Must be able to stand 6-8 hours daily. • Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment. • Must be able to multitask and work in stressful situations.