Description Description We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners. Key Responsibilities: Patient Financial & Billing Support • Review and interpret Explanation of Benefits (EOBs) and insurance responses • Liaise with our external billing company to resolve claim issues, denials, and discrepancies • Assist with insurance verification and pre-screening prior to patient visits • Monitor outstanding balances and support collection processes in a professional manner • Identify trends in billing issues and communicate with leadership to improve processes Front Desk & Patient Experience • Warmly greet members, guests, and physical therapy patients • Answer phone calls in a friendly, helpful, and timely manner • Schedule appointments and maintain accurate patient records • Collect co-payments and other patient financial responsibilities • Maintain strong communication between therapists, patients, and administrative team • Respond to patient concerns in a timely and professional manner Operations • Maintain a clean and organized reception area • Represent the company in a positive and professional manner at all times • Participate in team meetings and training sessions • Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities Requirements Requirements • Experience in medical billing, insurance verification, or healthcare administration preferred • Ability to read and understand EOBs and insurance terminology • Strong attention to detail and problem-solving skills • Proficiency with computers, including Excel and data entry • Excellent communication and organizational skills • Friendly, professional demeanor with patients and team members • Prior medical office or front desk experience preferred Schedule • Monday–Friday, typically 8:00 AM – 5:00 PM • Some flexibility for earlier or later shifts