Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. Key Responsibilities Technical Support • Provide timely support for hardware and software issues for both Windows and Mac environments • Troubleshoot remotely using VNC and KVM switch • Reimage systems, install OS and standard software (onsite and remote) • Coordinate warranty support with Dell and schedule onsite service when needed • Resolve common technical issues, including: • Network connectivity • System crashes/blue screens • Printing problems • Virus removal • Basic administration and troubleshooting of: • DHCP / DNS • Active Directory • VPN and remote access tools • Windows domain account issues • Wireless connectivity and hotspots • Collaborate with the network team on basic troubleshooting tasks • Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom • Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures Customer Service • Deliver prompt and courteous user support via: • Wolken ticketing system (incident resolution and device lifecycle tasks) • Google Chat and Gmail (Outlook familiarity is a plus) • Zoom Calling and Zoom video conferencing • Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management • Maintain accurate records of hardware assets • Ensure timely deployment, collection, and tracking of end-user devices Special Projects & Additional Duties • Assist with software and process testing and validation • Create clear, user-friendly technical documentation • ·Provide 1:1 or group technical training (remote or in-person) • Support office signage placement and daily ticket review/assignment tasks • May require occasional travel to other office locations Work Schedule & Benefits • ·Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch) • ·No weekend or after-hours support expected (exceptions for special projects) • Benefits include: • Paid holidays, vacation, and sick leave • 401(k) plan • Medical, dental, and vision insurance • Structured onboarding and training • Modern workspaces and innovative technology • Supportive, team-oriented culture with strong work-life balance Requirements Qualifications • 1–2+ years in a desktop support or corporate helpdesk environment preferred • Technically inclined and eager to learn new tools and platforms • Clear and concise communicator with the ability to explain technical concepts to non-technical users • Familiar with Windows 10/11; Mac OS experience is a plus • Skilled in teamwork and conflict resolution in a professional setting • Self-starter with strong follow-through and attention to process • Able to work independently while following team procedures and protocols