Description Residential Service Plumber Roanoke, VA Description Ostrom Electrical Plumbing Heating & Air is seeking a skilled and dependable Residential Service Plumber to join our team! In this role, you will diagnose, repair, install, and maintain residential plumbing systems, fixtures, and equipment, delivering excellent service and a 5-star customer experience on every call. We offer amazing benefits including medical, dental, and vision insurance, a 401(k) with company match, paid time off and paid holidays, a company vehicle, tools allowance, uniforms, and ongoing technical training and career advancement opportunities. What You'll Do • Perform maintenance and service calls as directed by dispatch • Arrive on time to your first call each day and keep every customer updated with accurate ETAs • Use the expectation card on arrival to walk the customer through what to expect during the call • Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found • Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs • Share information and pricing on service agreements, accessories, and other comfort improvements • Debrief with dispatch after each call and communicate any parts used for replenishment • Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions • Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections • Return defective warranty parts and unused inventory to the branch • Accurately complete all required documentation, including checklists and hours/materials used • Maintain a professional image in company-approved uniform at all times • Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader Requirements What We're Looking For • A motivated, goal-driven, team-oriented licensed professional • Comfortable earning through a performance-based pay structure • Strong communication and interpersonal skills with a genuine desire to exceed client expectations • Someone who takes pride in clean, done-right work Requirements • 2+ years of residential plumbing service experience • Active Virginia plumbing license (Journeyman or Master) per state requirements • Ability to diagnose and repair a wide range of plumbing systems and fixtures • Willingness to participate in an on-call rotation • Valid driver's license and insurable driving record • Strong communication and customer service skills • High school diploma or GED equivalent • Must be 18 years of age or older to apply