Description Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day. We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment. Responsibilities: • Order intake and processing • Customer interaction by phone, such as answering inquiries on product details, pricing, and availability • Build up new business by pursuing inquiries from potential customers • Order tracking and coordination of invoicing • New customer account setup and management • Payables support and management of collections • Monthly billing cycle management • Inventory monitoring • Ordering of products • Coordination with Production Team on product demand and production schedule • Coordination with Shipping and Receiving Team on fulfillment of orders • Other sales support and administrative duties as assigned Requirements Required Skills/Abilities: • Good analytical & organizational skills, able to make sound decisions utilizing the data on hand. • Strong verbal and written communication skills, including telephone and email etiquette. • Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints. • Attention to detail and the ability to prioritize, multi-task, and manage productivity. • Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization. • Ability to gain knowledge of an extensive product line. • Ability to self-teach and problem-solve to address customer questions and needs. • Proficient in MS Office, especially Outlook, Excel, and Word. • Outstanding phone and email etiquette. • Familiarity with accounts receivable software. Brightree billing and QuickBooks experience is a plus. • Background in pharmaceuticals, DME, or medical supplies a plus. Qualifications: • High School Graduate or Equivalent • 3+ years of experience in customer service, sales support, or finance/accounting • Fluency in Spanish a plus