Description The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician – Level 1 to provide technical support across all DiMarco Group entities. This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure. Key Responsibilities • Serve as the first level of technical support for end users across the organization. • Respond to and resolve help desk tickets in a timely and professional manner. • Create and manage user accounts, including password resets and access requests. • Maintain accurate IT documentation, asset records, and inventory tracking. • Provide exceptional customer service and technical assistance to employees. • Assist with the setup, deployment, and support of computer hardware and software. • Support and troubleshoot Microsoft 365 applications and Windows 11 environments. • Utilize the Halo ticketing system to document, track, and manage support requests. • Travel to company locations as needed to provide onsite technical support. • Demonstrate a willingness to learn new technologies and expand technical skills. Qualifications Required • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered. • Strong customer service and communication skills. • Basic understanding of computer hardware, software, and networking concepts. • Reliable transportation and the ability to travel to offsite locations as needed. • Ability to work independently and as part of a team. Preferred • Experience supporting Microsoft 365 applications. • Familiarity with Windows 11 operating systems. • Experience using help desk or ticketing systems, preferably Halo. • Previous customer service or technical support experience. Work Environment • This is a full-time, onsite position located in Henrietta, New York. • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM. • Participation in an on-call rotation may be required as needed.