Description ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES • Respond to telephone inquiries from customers and associates pertaining to loan balances, payoffs, collateral information, etc. • Loan account maintenance and transactions • Perform daily balancing of the general ledger accounts • Review loan files for proper documentation and compliance • Prepare, review, and maintenance missing or incorrect documentation on the Loan Error Log • Prepare, scan and perform quality control on loan files • Order coupon books · Add and remove ACH and AFT records · Process returned payments • Collection maintenance • Process charge offs • Process loan extensions • Maintenance and process vehicle titles • Process closed loans • Process low balance report • Process and maintain proof of collateral insurance • Prepare and review HMDA LAR documentation • Review all declinations • Prepare Satisfaction Pieces • Initialize and maintain Forced Placed Insurance • Review and maintain Flood Insurance • Document and perform total loss documentation for insurance companies and customers • Prepare escrow accounts for payment • Prepare and maintain escrow analysis • Monitor and process PMI payments and cancellations • Federal Home Loan Bank (FHLB) monthly balancing • FHLB remittance • Process participation payments • Update and maintain dealer floor plan • Update and maintain adjustable rate analysis on loans • Process monthly credit insurance commission • Process credit life/disability claims • Process construction draws • Maintain tickler report • Perform other duties as assigned • Must advance to Loan Operations Specialist I within 18 months of hire Requirements SKILLS REQUIRED • Broad knowledge of departmental operations, policies and procedures • Ability to deal effectively and tactfully with customers and associates • Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss • Adequate understanding of operations in other departments and bank retail outlets • Understanding of Federal Regulations as they apply to loans • Experience with using personal computers and common business applications such as Word, Excel, and Outlook. • Exposure to bank core accounting systems, Jack Henry Silverlake preferred. • Ability to operate common business equipment such as copiers, printers, and scanners. • Above average problem solving and accounting skills • Ability to lift 25 lbs.