Description The Browning Service and Distribution Center located in Arnold, Missouri, is searching for a full-time Service Processor to join our team and provide top-notch service to our customers. The duties performed in this position involve: • Work safely with firearms daily. • Lifting/moving 8-12 lb cartons frequently, 15 -70 lb cartons regularly and 70-125lb cartons (with assistance from others or material handling equipment) occasionally in a work day • Obtaining and processing information • Interacting with computers • Communicating with Supervisors and Peers • Identifying Objects, Actions, and Events • Handling and moving objects • Monitor processes, materials, or surroundings • Organizing, planning, and prioritizing work • Performing general physical activities • Documenting/Recording Information accurately and in compliance with all regulatory agencies. ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING: • Open, inspect, document and package service returns • Accurately identify serial numbered items and enter them into computer systems • Accurately enter customer information into computer systems in compliance with regulatory agency requirements • Making sure all firearms are not loaded and are flagged appropriately in compliance with Safe Firearm Handling Procedures • Receiving of small package deliveries and mail for all departments, checking for damage and suspicious packages/mail • Examine shipment contents and compare with manifests, invoices, and customer letters to verify accuracy • Confer or correspond with leadership to rectify problems, such as damages, shortages, or nonconformance to specifications • Deliver or route materials appropriately using hand truck, conveyor, or carts/racks or notify others of deliveries • Requisition and store shipping materials and supplies to maintain inventory of stock • Assist others in processing of customer returns as directed • inspecting of completed repairs for quality, accuracy and packaging for return shipment • Daily cleaning and maintaining of work station and department Requirements COMPETENCY SKILLS AND ABILITIES INCLUDE: • Excellent written and verbal communication skills. • Ability to foster and maintain relationships. • Ability to thrive in a fast-paced and high-pressure environment. • Willingness to work independently and as part of a team. • Adjusting actions in response to others' actions • Being aware of others' reactions • Actively looking for ways to help people EDUCATION/EXPERIENCE: • High School diploma, GED, or equivalent • Two (2) years of experience in logistics and shipping • Talking to others to convey information effectively • Understanding written sentences and paragraphs in work-related documents • Monitoring/Assessing performance of yourself to make improvements or take corrective action