Description Job Summary We are seeking an experienced and motivated Lead Dog Groomer to provide high-quality grooming services and to offer leadership, coaching, and technical direction to a team of groomers and bathers. This role combines hands-on grooming expertise with team development, quality control, and customer service excellence. The ideal candidate is a skilled groomer with strong leadership abilities, a passion for pet care, and a commitment to delivering exceptional service and results. Compensation: $20-30 per hour + up to 45% commission Key Responsibilities Grooming Services & Client Experience • Perform full-service grooming, including bathing, brushing, clipping, trimming, and breed-specific styling • Conduct thorough assessments of each dog’s coat, skin, ears, nails, and overall condition • Recommend appropriate services, add-ons, and products based on pet needs • Clearly communicate grooming plans, pricing, and service expectations to pet parents • Maintain detailed records of grooming instructions and customer preferences • Notify pet owners when services are completed and provide ongoing communication as needed • Deliver exceptional customer service and ensure a positive salon experience Leadership & Team Development • Provide day-to-day leadership, coaching, and technical guidance to groomers and bathers • Train and support skill development for bathers, and maintain grooming and bathing quality standards across the team • Perform regular quality checks on groomers and bathers • Participate in bi-weekly performance meetings and support team performance improvement • Address and resolve customer concerns, including making service corrections when needed Operations & Performance • Maintain strong customer service standards and meet or exceed established goals • Adapt to changing priorities, including assisting with walk-in grooming services. • Communicate effectively and professionally with customers and team members Pet Safety & Care • Ensure accuracy of release forms, kennel cards, and service documentation • Monitor pets for stress, health concerns, or behavioral changes and report as needed • Ensure kenneled pets are comfortable, have access to water, and are walked regularly • Communicate any health or safety concerns to management and pet owners Salon Maintenance & Compliance • Maintain a clean, safe, and organized grooming environment. • Complete daily and weekly cleaning and sanitation tasks • Respond appropriately to any pet or employee incidents, ensuring proper care and reporting • Support additional salon duties as assigned by management Qualifications • Minimum of 2 years of professional dog grooming experience required • Minimum of 2 years of professional bathing experience required • Associate’s degree preferred Skills and Abilities • Strong leadership, coaching, and team development skills • Proficiency in a variety of grooming techniques, including clipping, trimming, hand-stripping, and breed-standard styling • Knowledge of grooming tools and equipment • Familiarity with dog breeds and grooming standards • Excellent customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and problem-solving skills • Ability to work both independently and collaboratively • Ability to complete a grooming skills assessment Compensation & Benefits • Pay: Up to $20.00-30 per hour + up to 45% commission. • Strong earning potential with a competitive commission structure • Exclusive Professional Development Opportunity: Participate in bi-weekly, hands-on mentorship and leadership development sessions with a multi-award-winning international competition groomer. With over 20 years of experience in advanced grooming techniques, salon leadership, and professional instruction, this mentorship offers a rare opportunity to elevate your craft, refine advanced skills, and grow as a leader in the grooming industry. Work Environment • Fast-paced grooming salon environment • Frequent interaction with dogs of all breeds, sizes, and temperaments • Requires standing, bending, and lifting throughout the workday This is more than just a grooming role; it’s an opportunity to advance your career, maximize your earning potential, and learn from one of the best in the industry.