Description General Description: Monitors the overall conduct and behavior of the residents in HBCAC, assists in meeting the basic needs of the residents. THIS POSITION IS A SEASONAL ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM at 2301 Research Blvd , unit #200, Rockville MD 20850 Essential Duties and Responsibilities: · Represent MCCH in the community, in accordance with the agency’s mission and vision. · Ensures that residents are safe and secure from internal and external elements. · Ensures that residents have all their basic supplies and needs such as toiletries, laundry detergent, etc. · Supervises housekeeping chores done by residents to ensure cleanliness and safety of the house. · Registers new residents into the facility · Provides a “listening” ear for residents. · Maintain an attitude of respect for residents of the winter shelter. · Maintains accurate record-keeping through the documentation of all important and relevant incidences and briefs next staff at shift change. · Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to Case Aide Supervisor, Operations Manager and Program Director. · Provides emergency intervention in response to hostile situations and crisis. · Monitors medication of residents · Support winter shelter program operations. · Provides transportation services for residents in situations where the case manager is unavailable. · Attends and participates in the monthly staff meeting and mandatory trainings. · Performs other duties as assigned. Required Knowledge, Skills, and Abilities: · High school graduate or GED. · Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience. · Knowledge of basic Microsoft Office (Word, Excel, and Outlook). · Successful candidates must pass a pre-employment criminal background check. · Strong problem-solving skills in dealing with client disputes as well as medical and behavioral challenges. · Knowledge and experience in administering CPR and minor first aid. · Good driving record preferred. · Their own vehicle. · Ability to establish and maintain positive working relationships. · Ability to maintain professional boundaries. · Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift. · Excellent verbal and written communication. · Organized, reliable, motivated and able to engage challenging clients.