Description General Description: The Case Coordinator is a seasonal role which works with overflow clients that require an individual with housing first and trauma informed care knowledge. This position requires a skilled worker in motivational interviewing and ability to meet clients where they are and move them quickly into permanent housing. THIS POSITION IS A SEASONAL ROLE FOR OUR JOB FAIR ON October 5TH FROM 12:00 PM - 4:00 PM at 2301 Research Blvd , unit #200, Rockville MD 20850 Essential Duties and Responsibilities: • Maintain an active caseload of overflow clients who need housing-focused individualized case management. • Assess overflow client’s needs and appropriate services and assist in implementing service plans. • Assist overflow clients with moving onto permanent housing by providing targeted case management services and utilizing the MCCH structured rapid move-out model, with the goal of assisting clients to move out within 30 days, when possible. • Provide a wide variety of overflow client services such as: providing referrals and resources referrals to community health services, psychiatric services, vocational, educational, and substance use treatment programs, and to various housing options. • Request transportation services for overflow clients to scheduled medical and/or social services appointments. • Complete, and update, when necessary, Acuity Scale and VI-SPDAT for psychosocial assessment and maintain all pertinent client paperwork. Also completes client data for reporting purposes including accurate and complete data in the Homeless Management Information System (HMIS). • Assess overflow clients in crisis and resolve conflicts. Develop interventions to resolve problematic behavior of overflow clients. • Work closely with the Clinical Director, Lead Case Manager, and Operations Team to ensure effective operation of the program and facility and the integrated delivery of case management services. • Maintain and reviews clients’ charts and files on a regular basis to monitor progress and assist with moving clients on to permanent housing. • Help find alternative housing options for overflow clients by using creative problem-solving skills. • Meet with overflow clients at a minimum of once every week and document these meetings (Case Notes) in HMIS. • Attend and participate in the Clinical team meetings, monthly NSES staff meetings, and other in-house meetings and trainings necessary. • Responsible for building and maintaining relationships with other service providers, including coordinating overflow client service delivery with on-site providers of primary and behavioral health care. • Other related duties as assigned. Requirements Required Knowledge, Skills, and Abilities: • A bachelor's degree in social/human or family services required but will accept High School Diploma with a combination of qualifications. • One year of hands-on experience in social/human services field dealing with diverse populations. • Excellent communication and interpersonal skills are required, including fluency in both writing and speaking English. • Possess solid employer outreach, vocational counseling and/or job training experience. • Excellent writing, referral, and community collaboration skills. • Good organization in documentation, service planning and follow-up. • Adept in working cross-culturally and with individuals with limited English proficiency. • Bilingual in one or more languages preferred. • Proficient in Microsoft Office programs, internet applications and relational database use, including comfort using online platforms to submit benefits applications and check status of applications and benefits. • Knowledge of Best Practices including Housing First, Harm-Reduction, and Trauma Informed Care along with their methods of service delivery. • Knowledge and experience in administering CPR and minor first aid. • Ability to establish and maintain positive working relationships. • Must have a valid driver’s license and a clean driving record. • Ability to establish and maintain positive working relationships. • Advocate for homeless population