Description https://www.auxiant.com/ Auxiant’s Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Account Manager. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: • Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc. • Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing). • Respond to client requests in a quality and timely manner. Essential Functions: • Work closely with sales consultants to transition new clients to Auxiant. • Handle essential functions on client renewals. • Develop and maintain positive client relations to ensure business retention. • Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence). • Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction. • Educate and update clients about Auxiant’s services and products. • Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.). • Interact with external customers in a social setting. Nonessential Functions: • Other duties as assigned or appropriate Education/Qualifications: • Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required). • PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint). • Previous experience in a professional office environment. • Previous experience with customer relations. • Excellent interpersonal, written/verbal communication and presentation skills. • Ability to multi-task. • Willingness to travel as needed. • Valid driver’s license. • Bachelor’s degree and 2-4 years related experience; or equivalent combination of education and experience. • Insurance license to be obtained. Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more