Description *** Shortened weekend hours! Mon-Fri 8am-8pm, Sat-Sun 8am-4pm. Must be willing to work 2 shifts a month *** Position: Medical Office Associate Reports to: Practice Operations Manager Summary: The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks. Job Duties and Responsibilities: • Greet, register, instruct, and provide general assistance to patients • Obtain demographic and financial information and enter into computer system • Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes • Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer • Communicate with primary care providers, specialists and insurance carriers per patient request • Answer telephone, take messages and return voicemails • Offer compassionate support to patients and their caregivers during the time of their urgent medical need · Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather · Willing to maintain all certifications relevant to the role · All other duties as assigned by Practice Operations Manager or Practice Administrator Compensation: • NJ Sick Time • 401k through Voya, company match availability after 1 year of service and 1000 hours worked • 1.5x pay on company recognized holidays • Hourly range listed below Requirements Requirements: • Medical billing/medical receptionist experience preferred • Basic computer skills, experience with EPIC and Solv preferred • Detail oriented and excellent data entry • Exceptional customer service and phone etiquette • Ability to maintain professionalism and provide quality care in a fast-paced, public environment Certifications: • Must be BLS certified through the American Heart Association within 90 days of hire