About Bobyard • Construction is a trillion-dollar industry, but still runs on outdated software • Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone • Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world What you'll do • Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions • Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy • Scale support with systems — kill repetitive work with automations, templates, and AI • Close the feedback loop — partner with Product/Engineering to log bugs and track fixes • Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights • Know our users cold — deep expertise in the platform and how estimators/landscape pros get value What we're looking for • 2+ years in a customer-facing role (Support, Enablement, or Success preferred) • Excellent written and verbal communicator, no jargon • Proficient with Intercom (or similar), documentation/LMS tools, and Loom • Comfortable in a fast-paced startup where processes are still being built Why Bobyard • Join a fast-growing AI startup transforming construction estimating • Report to Head of Post-Sales; work closely with Engineering and Product • Clear growth path into CSM or CS Operations • In-person, San Francisco Compensation • $80k–$100k base + equity, full-time Come build with us!