Description Job Summary: We're looking for a savvy, seasoned relationship manager who project manages all initiatives for our clients to achieve the shared goal of driving workplace injuries to zero. They use a consultative approach to assess, facilitate and deploy appropriate safety products, safety programs, EHS consulting and Safety Technology tools to drive injuries to zero within their client's workplace. He/she will be expected to meet or exceed sales goals and increase sales growth and margin within assigned territory. Primary Responsibilities: • Exceeds budget for assigned accounts by demonstrating value and applying solutions. • May work with Business Development or as a lead to acquire new clients. • Delivers value to clients by using all tools and solutions available. This demonstrated value will be measured by KPIs, including sales growth and margin improvement. • Use CRM tool, Rhythm, and Qlikview software to report and track client status, opportunities, and wins • Maintain customer satisfaction with quick client response and follow up • Utilize our Safety Review process to identify opportunities for improvement with both potential and current clients to create a safer workplace. Analyze, evaluate, review information and strategize • Proactively communicate on a regular basis with clients to provide advice and solutions • Build collaborative relationships with clients, engage active listening and adapt messaging of Arbill capabilities to achieve a long-term win/win solutions • Conduct Safety Reviews with client on a periodic basis, with the goal of improved employee safety, expanding utilized safety offering and improving relationship. • Expand safety knowledge by pursuing ongoing training to deliver best-in -class safety solutions • Work closely with internal partners: customer service, supply chain, etc to delegate responsibilities to optimize customer experience • Communicate with clients by phone, email and face-to-face meetings to ensure their needs are understood and addressed • Follow and update customer-specific playbooks covering onboarding, ongoing support, renewal, and expansion • Actively manage client health by tracking usage, satisfaction signals, and engagement levels to identify at-risk accounts before they become problems • Drive renewal and expansion for accounts through proactive cross-sell and upsell conversations tied to demonstrated value, not just relationship maintenance • Develop and present formal business reviews (QBRs) that connect Arbill’s safety solutions to measurable client outcomes • Build multi-point relationships within client organizations that do not rely on a single contact; map stakeholders and expand connections across the account • Maintain a documented segmentation approach for the account base with consistent touchpoints to support different levels of engagement • Create a client feedback loop to surface product, service, and process gaps back to internal teams, including supply chain and leadership, with supporting data • Identify opportunities for continuous improvement within accounts and bring specific recommendations rather than waiting to be asked • Duties, responsibilities, and activities may change or new ones may be assigned Requirements Management Responsibility: • Direct reports: N/A Experience/Education & Knowledge, Skills & Abilities (aka Competencies), Traits: Experience & Education: • At least 5 working years field experience in relevant Safety and EH&S experience, including client support • Bachelor's Degree Knowledge/Skills/Abilities/Traits: • Extroverted, dynamic, people-oriented personality • Self-motivated with an entrepreneurial spirit • Comfortable working in a fast-paced environment • Strong technology skills • Ability to influence through persuasion and consensus building across multiple stakeholder levels within a client organization • Analytical and process-oriented mindset with the ability to use data to tell a story about account health and client outcomes • Deep understanding of value drivers in a retention-focused business model, with strong empathy for the client combined with accountability for revenue growth • Ability to generate urgency and rally internal resources quickly when a client issue requires escalation • Experience navigating large corporate client structures, identifying strategic opportunities, and securing growth opportunities within existing accounts