Description Duties • Greet guests warmly upon arrival, providing a friendly and professional first impression. • Manage front desk operations, including check-ins, check-outs, and reservations with efficiency and accuracy. • Handle guest inquiries via phone and in person, demonstrating excellent phone etiquette and multi-line phone system skills. • Assist guests with their needs, requests, and concerns promptly to ensure a high level of guest satisfaction. • Conduct night audits when scheduled, balancing accounts and preparing reports to ensure smooth overnight operations. • Maintain detailed records of guest interactions, reservations, and billing information to support seamless service delivery. • Collaborate with hotel management to coordinate guest services and resolve issues swiftly, fostering positive guest relations. • Complete other duties as assigned by management. Requirements • Proven experience in hospitality management or hotel management roles is preferred. • Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively. • Previous hotel experience, especially at the front desk or in guest services, is advantageous. • Strong customer service skills with a friendly attitude and professional demeanor. • Knowledge of hotel management systems and multi-line phone systems is essential. • Ability to handle night audit procedures accurately while maintaining attention to detail. • Excellent communication skills, including phone etiquette and guest relations expertise Work Environment and Context ? Work schedule varies and may include working on holidays, weekends and alternate shifts. ? Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.