We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform. This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience. Responsibilities • Respond to customer questions and requests via email, chat, and other communication channels. • Provide accurate information about products and services. • Troubleshoot customer issues and help find appropriate solutions. • Escalate complex issues to the relevant teams when needed. • Maintain accurate records of customer interactions. • Follow up on customer requests and ensure timely resolution. • Work with internal teams to resolve customer issues. • Identify recurring customer questions and provide feedback to improve processes. • Maintain a professional and helpful customer experience. Requirements • 0–2 years of experience in customer service, support, administration, or a related field. • Strong communication and interpersonal skills. • Customer-focused and patient approach. • Good problem-solving and organizational skills. • Ability to manage multiple requests and prioritize tasks. • Comfortable working with computers and common business software. • Ability to work independently in a remote environment. • Good English communication skills. Nice to Have • Previous experience in customer support or a customer-facing role. • Familiarity with CRM or help desk tools. • Experience with chat or ticketing systems. • Experience working in SaaS, technology, or healthcare. • Additional language skills are a plus. Compensation $38,000 - $50,000 per year, depending on experience and qualifications. Additional benefits and employment details will be discussed during the hiring process. What We Offer • Fully remote work with flexible working hours. • Supportive and collaborative team environment. • Training and onboarding to help you succeed in the role. • Opportunities for professional growth and development. • Experience working with a growing technology company. Location: Remote Seniority Level: Junior Salary Range: 38,000 - 50,000 USD (gross, annually)