Description JOB SUMMARY The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction. As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department. RESPONSIBILITIES Patient Access & Communication • Answer incoming calls using approved scripting and route clinical inquiries per clinic policy • Escalate urgent requests immediately and return non-urgent calls within one business day • Register new patients and verify demographic and insurance information • Provide appointment instructions, directions, and pre-visit preparation guidance • Maintain accurate message documentation and communication with providers and staff Insurance Verification & Authorization • Verify insurance eligibility and benefits prior to scheduling • Assess referral requirements and contracted carrier participation • Complete pre-certifications and communicate with insurance carriers • Coordinate with financial counselors regarding patient financial responsibility • Ensure accurate documentation to support compliant billing practices Surgery Scheduling & Care Coordination • Schedule surgical procedures, diagnostic testing, and related appointments • Ensure completion of pre-operative documentation and required authorizations • Enter and track provider orders through completion • Monitor pending results and notify appropriate staff of delays • Provide coverage for the Surgical Coordinator as needed Administrative & Operational Support • Process incoming/outgoing faxes and maintain documentation logs • Manage provider schedule changes and communicate updates appropriately • Perform general administrative duties to support clinic efficiency • Support standardized workflows and departmental performance expectations CHARACTERISTICS • Professional, courteous, and patient-centered • Demonstrates strong organizational and multitasking abilities • Maintains composure in high-volume environments • Exercises sound judgment and discretion • Reliable and accountable for workflow accuracy • Committed to confidentiality and HIPAA compliance • Proactive and solution-oriented with a team mindset Requirements QUALIFICATIONS • High school diploma or equivalent; associate degree or higher preferred • Minimum of 1–2 years of experience in medical scheduling, registration, or referral coordination preferred • Demonstrated knowledge of insurance processes, including verification and authorization requirements. • Proficiency in EMR systems, patient portals, and office communication tools. • Strong organizational skills with attention to detail and accuracy • Clear and professional verbal and written communication skills Physical Requirements • Sitting: Frequently • Standing: Occasionally • Walking: Occasionally • Carrying/Lifting: Rarely (up to 35 pounds) • Stooping/Kneeling: Rarely • Other: N/A