Description JOB SUMMARY The Direct Hire Medical Coordinator is responsible for patient access, appointment scheduling, referral coordination, insurance verification, and administrative workflow support within a multi-specialty clinic. This role ensures accurate patient registration, insurance processing, and care coordination to support provider productivity, regulatory compliance, and operational efficiency. As a direct hire team member, the Medical Coordinator reinforces standardized scheduling practices, documentation accuracy, and consistent front-end workflow performance across the department. RESPONSIBILITIES Patient Access & Communication • Answer incoming calls using approved scripting and route clinical inquiries per clinic policy • Escalate urgent requests immediately and return non-urgent calls within one business day • Register new patients and verify demographic and insurance information • Provide appointment instructions and pre-visit guidance • Maintain accurate message documentation and communication logs Insurance Verification & Referral Coordination • Assess insurance requirements, including referral needs and contracted carrier participation • Verify eligibility and benefits prior to scheduling • Complete pre-certifications and communication with insurance carriers as required • Coordinate with financial counselors regarding patient financial responsibility • Ensure accurate documentation to support compliant billing practices Order Management & Care Coordination • Enter and track provider orders to completion • Monitor pending test results and notify appropriate staff of delays • Coordinate follow-up appointments and services as needed • Process referrals according to clinic and department policies Administrative & Operational Support • Process incoming and outgoing faxes and manage documentation logs • Communicate the providers’ schedule changes appropriately • Perform general administrative duties to support clinic efficiency • Support standardized workflows and departmental performance goals CHARACTERISTICS • Professional, courteous and patient centered • Strong organizational and multitasking abilities • Maintains composure in high-volume environments • Exercises sound judgment and discretion • Reliable and accountable for workflow accuracy • Committed to confidentiality and HIPAA compliance • Proactive and solution-oriented with a team mindset Requirements QUALIFICATIONS • High school diploma or equivalent; associate degree preferred • Minimum of 1–2 years of experience in a medical office, patient registration, or referral coordination preferred • Demonstrated knowledge of insurance verification and authorization requirements • Proficiency in EMR systems, patient portals, and office communication tools • Strong organizational skills with attention to detail • Clear and professional verbal and written communication skills PHYSICAL REQUIREMENTS • Sitting: Frequently • Standing: Occasionally • Walking: Occasionally