Description JOB SUMMARY The Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA) is a clinical professional who provides patient care within CMA/CNA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance. The Registered Medical Assistant (RMA) is a clinical support professional who performs administrative and clinical duties within the scope of practice to support physicians and healthcare teams in a specialty outpatient setting. The RMA contributes to safe, efficient, and compliant patient care through accurate documentation, procedural support, and effective communication. RESPONSIBILITIES Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Responsibilities Clinical Patient Care • Assist patients by providing information, support, and professional customer service • Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs • Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed • Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up • Administer medications as directed by the provider and within CMA/CNA scope of practice Training & Onboarding (Direct Hire Component) • Support structured onboarding of newly hired medical assistants • Reinforce clinic standards related to documentation, infection control, and workflow expectations • Assist leadership in validating competencies and ensuring adherence to clinic protocols • Promote accountability and teamwork within the medical assistant team Clinical Workflow & Documentation • Document patient care, communications, injections, and education accurately in the EMR (TouchWorks) • Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance • Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol • Manage administrative tasks including reports, patient communications, and daily clinical workflows • Recognize and respond to patient emergencies according to facility policy Safety, Compliance & Environment • Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies • Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol • Ensure patient and staff safety, including safe transport and assistance with ambulation Registered Medical Assistant (RMA) Responsibilities Clinical Patient Support • Verify patient identity and obtain medical histories, medications, allergies, and vital signs • Prepare patients and exam rooms for procedures • Assist physicians during examinations and office procedures • Perform delegated clinical tasks within RMA scope of practice, including wound care, injections (as permitted), suture/staple removal, specimen collection, and patient education Documentation & Workflow Management • Maintain accurate, timely, and confidential documentation in the EMR • Ensure documentation supports appropriate coding and charge capture • Manage prescription refill requests and post-operative follow-up communication per provider direction • Document patient communications and clinical tasks in accordance with clinic standards Equipment, Safety & Compliance • Maintain clean and organized exam rooms, equipment, and supplies • Follow infection control standards, OSHA guidelines, and PPE requirements • Ensure proper disposal of biohazard materials • Assist with safe patient transport and mobility Administrative Support • Complete charge tickets and support coding processes • Assist with clinical reports and task management • Perform additional duties as assigned to support clinic operations CHARACTERISTICS Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Characteristics • Demonstrates professionalism, reliability, and strong interpersonal skills • Tactful, empathetic, and attentive to patient needs • Demonstrates professional and effective communication in person and via phone • Uses discretion, sound judgment, and maintains confidentiality • Establishes credibility with physicians, staff, and patients • Organized, resourceful, able to multitask, and takes initiative • Committed to quality improvement and operational consistency • Collaborates effectively within a multidisciplinary clinical team • Maintains a professional appearance and demeanor Registered Medical Assistant (RMA) Characteristics • High energy, professional, and patient-focused • Strong interpersonal and communication skills • Maintains confidentiality, discretion, and sound judgment • Organized, adaptable, and able to multitask effectively • Team-oriented with a positive attitude and initiative • Well-groomed and represents the clinic professional Requirements QUALIFICATIONS (CMA/CNA) • Graduation from an accredited Medical Assisting or Nursing Assisting program • Current Medical Assistant (CMA) or Nursing Assistant (CNA) credential in good standing • Current Basic Life Support (BLS) certification • Minimum of 1–2 years of clinical experience preferred • Knowledge of infection control, sterile technique, and clinic-based health and safety precautions • Ability to use and apply medical terminology accurately • Demonstrated understanding of clinical workflows and documentation standards • Strong communication skills with patients, providers, and staff QUALIFICATIONS (RMA) • Graduation from an accredited Medical Assisting program • Current Registered Medical Assistant (RMA) credential in good standing • Current Basic Life Support (BLS) certification • Knowledge of infection control and sterile technique • Proficiency in EMR systems and clinical documentation • Strong understanding of clinical workflows • Clear and professional communication skills PHYSICAL REQUIREMENTS • Sitting: Occasionally • Standing: Frequently • Walking: Frequently • Carrying/Lifting: Occasionally (up to 35 pounds) • Stooping/Kneeling: Frequently (CMA/CNA) Occasionally (RMA) • Other: N/A