Description Job Summary The Patient Access Service Specialist is responsible for delivering exceptional customer service while supporting the daily operations of the Patient Access/Business Office. This role serves as a primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and positive patient experience. Responsibilities • Greet patients & caregivers in a professional & courteous manner; collect, verify, & update demographic & insurance information. • Accurately enter patient data into the practice management system and ensure completeness of registration. • Communicate patient information effectively with clinical and administrative staff to support continuity of care. • Collect co-pays, outstanding balances, and payments; provide receipts and required documentation. • Address patient questions, concerns, and requests in a timely and service-oriented manner. • Schedule appointments, including walk-in clinic visits, in accordance with clinic protocols. • Perform end-of-day reconciliation, including balancing transactions, preparing deposits, and generating reports. • Maintain strict compliance with HIPAA regulations and protect patient confidentiality at all times. • Adapt to a fast-paced environment while maintaining accuracy, professionalism, and efficiency. • Perform additional duties as assigned to support departmental and organizational goals. Core Competencies & Characteristics • Patient-focused with a compassionate and professional demeanor. • Strong interpersonal skills with the ability to interact effectively with patients, physicians, and staff. • Highly organized with strong administrative and problem-solving abilities. • Maintains confidentiality and demonstrates sound judgment in all interactions. • Reliable, adaptable, and able to work collaboratively in a team environment. Requirements Qualifications • High school diploma or equivalent required; prior clerical or healthcare front office experience preferred. • Proficiency in Microsoft Office and electronic practice management systems. • Strong data entry skills with a high level of accuracy and attention to detail. • Demonstrated ability to multitask, prioritize, and manage time effectively. • Excellent verbal and written communication skills. Physical Requirements • Requires the ability to remain in a stationary position for extended periods while performing computer and desk work. • Regular use of computers, phones, and office equipment requiring manual dexterity and visual acuity. • Must be able to communicate effectively with patients and staff in person and via telephone. • Occasionally lifts or moves items such as files, office supplies, or small packages (up to 15 pounds). • Requires ability to manage a fast-paced environment with frequent interruptions while maintaining professionalism & accuracy.