Description CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment. In this role, you will: • Answer inbound calls from existing customers. • Assist customers with general inquiries, payments, and questions regarding claims. • Address customer concerns, make appropriate efforts to retain customers, and escalate issues when needed. • Collaborate with the Finance and Administration teams to resolve customer needs. • Maintain a positive, customer-first approach while delivering professional and responsive service. • Maintain current knowledge of the products and services CarShield offers. • Perform other duties as assigned. Compensation and Benefits • $17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20. • Group insurance, including medical, dental, vision, and life coverage. • 401(k) with employer match. • Paid time off beginning after six months of employment. • Discounted CarShield policies. • Discounted tuition at Lindenwood University. • Professional development opportunities. • On-site basketball and other recreation. • On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters. Requirements • Ability to work on-site at CarShield's headquarters in St. Peters, Missouri. • At least one year of experience in a call center environment. • Strong verbal communication skills and a professional phone presence. • Excellent customer service skills. • Strong attention to detail and ability to follow directions. • Ability to manage multiple tasks effectively. • Ability to receive and apply coaching and feedback. • Basic computer and typing skills. • Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee. • Bilingual English/Spanish skills preferred.