Description CarShield is seeking a Collections Representative to join its growing Payment Processing and Collections team. In this role, you will handle inbound and outbound calls with existing customers, assist with past-due accounts, and help customers bring their accounts current. In this role, you will: • Handle inbound and outbound calls with existing customers regarding past-due accounts. • Collect payments and assist customers with bringing their accounts current. • Maintain a positive, customer-first approach while communicating clearly and professionally. • Accurately document customer interactions and payment activity in applicable systems. • Perform other duties as assigned. Compensation and Benefits • $17 per hour plus performance bonus opportunities; average hourly earnings are approximately $21-$25. • Group insurance, including medical, dental, vision, and life coverage. • 401(k) with employer match. • Paid time off beginning after six months of employment. • Discounted CarShield policies. • Discounted tuition at Lindenwood University. • Professional development opportunities. • On-site basketball and other recreation. • On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters. Requirements • Ability to work on-site at CarShield's headquarters in St. Peters, Missouri. • At least two years of experience in a call center environment; collections experience preferred. • Strong verbal communication skills and a professional phone presence. • Excellent customer service skills. • Strong attention to detail and ability to follow directions. • Ability to manage multiple tasks effectively. • Ability to receive and apply coaching and constructive feedback. • Basic computer and typing skills. • Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.