Description Essential Job Functions: • Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines. • Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location. • Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate. • Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction. • Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer. • Maintain a master tray list for each customer including service dates • Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units. • Adhere to hospital criteria, products, special contract terms, etc. • Identify areas of improvement regarding quality issues, and offer solutions • Actively participate in continued education and training Requirements Capabilities: Acute attention to detail and aptitude for for analyzing and solving problems Ability to work in a fast-paced environment while keeping safety and service paramount Relevant experience preferred Must be able to pass DOT medical exam and have an acceptable driving record Maintain a professional demeanor Basic computer skills Ability to read, write, speak, and understand English Capable of standing/being on feet majority of the day Capable of occasionally lifting items up to 50 pounds #ZR