POSITION GOAL: The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues. ESSENTIAL FUNCTIONS: • Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab. • Closely follow the investigation of field application/integration issues on-site and/or remotely. • Review service and vehicle data • Help answer technical questions posed about our products from customers • Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues. • Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others) Requirements Experience/Knowledge • Experience working with customers (internal / external) and communicating at the technical level. • Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc. • Exposure to Energy Storage Systems / Power Cyclers is a plus • Experience with analysis of data to verify pass/fail criteria • Working with live High Voltage (potentially 1000V) • Working knowledge of lithium ion battery safety, handling and associated High Voltage systems • Understands ergonomics, safety policies and procedures, 5S principles Specific Job Skills • Must possess strong written and oral communication skills as well as interpersonal skills • Demonstrated ability to utilize complex electronic and mechanical systems • Diligent documentation keeping skills • Self-driven, flexible and adaptable personality • Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint • Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement Equipment / Machines Used • Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc). Benefits • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability